Returns & Refunds
Refund & Returns Policy
Last updated: November 2025
At South Indian Bites, customer satisfaction is important to us. We take great care in preparing, packing, and delivering your snacks fresh and safely.
Because our products are food items, certain return restrictions apply.
1. Returns
For hygiene and food safety reasons, we do not accept returns once an item has been opened, used, or consumed.
You may request a return or replacement only if:
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You received the wrong item,
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The product was damaged during delivery, or
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It was expired or spoiled upon arrival.
To start a return, please contact us at southindianbites.pk@gmail.com within 24 hours of receiving your order. Include your order number and photos of the issue.
2. Refunds
If your refund is approved:
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It will be processed within 5–7 working days.
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Refunds will be issued to your original payment method or via bank transfer (in case of COD orders).
3. Exchanges
We only replace items if they are defective, damaged, or incorrect. For exchanges, email us at southindianbites.pk@gmail.com within 24 hours of delivery.
4. Non-Refundable Items
We cannot offer refunds or returns for:
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Opened or partially consumed food items.
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Orders reported after 24 hours of delivery.
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Products purchased during special promotions or clearance sales (unless damaged or incorrect).
5. Late or Missing Refunds
If you haven’t received a refund after the stated timeframe, please:
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Check your bank account again,
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Contact your bank or payment provider, then
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Email us at southindianbites.pk@gmail.com for further help.
6. Contact
If you have questions about returns or refunds, reach us at:
📧 southindianbites.pk@gmail.com
🌐 https://southindianbites.pk
